Roles and tasks of the After-Sales Project Manager
The after-sales project manager is a very important resource for companies. Their roles and responsibilities vary depending on the company, but they all have a common goal: to provide excellent customer service and ensure customer satisfaction. The main roles and tasks of an after-sales project manager are as follows:
Assessing and managing risks and controlling costs and deadlines for after-sales service projects.
Develop and implement improved after-sales service processes and practices and ensure that the service is delivered in line with business requirements and corporate objectives.
Analyse and resolve customer complaints and complete incident reports.
Develop standard policies and procedures.
Establish and maintain positive relationships with customers and suppliers.
Identifying customer needs and expectations and translating them into customer service strategies.
Prepares and manages budgets and monitors expenditure.
Recruiting and training employees for customer service roles.
Develop and maintain customer service tools and systems.
Constantly communicating with customers and suppliers to manage relationships and projects.
After-sales project managers work closely with other members of the company's in-house teams.
Salary and career development of an after-sales project manager
The salary of an after-sales project manager varies greatly, depending on the candidate's years of experience and qualifications. In France, the gross annual salary of an After-Sales Project Manager can vary according to the years of experience:
0 to 2 years: between €28,000 and €35,000.
2 to 5 years: between €32,000 and €42,000.
5 to 10 years: between 39,000 and 50,000 euros.
10 to 15 years: between 47,000 and 55,000 euros.
More than 15 years: between 55,000 and 65,000 euros.
Once the After-Sales Project Manager has acquired sufficient experience and skills, he or she may consider moving on to other professions. Here are a few possible prospects:
Director of After-Sales Services ;
Operations Manager ;
After-sales service manager ;
Support and maintenance engineer;
Information and communication technology manager.
