Roles and tasks of the After-Sales Service Operator
After-sales service operators are essential to the company. They are the essential link between customers and the company. They are responsible for customer satisfaction and continuous improvement of product quality. Here are the main roles and tasks of an After-Sales Service Operator:
Handling customer calls and requests: dealing with complaints, answering questions and directing customers to the appropriate departments.
Write reports, procedures and instructions to ensure compliance with standards and processes.
Monitor and resolve customer problems and complaints.
Use various IT tools and software to manage service tickets.
Participating in the improvement of processes and practices.
Conduct product testing and diagnostics.
Training customers in the use of products.
Monitor products and services and draw up corrective action plans where necessary.
Helping to improve the customer experience and build customer loyalty.
Participating in the implementation of safety and security measures.
After-Sales Service Operators are versatile, innovative and dynamic employees with a sense of service and an excellent ability to work as part of a team. They are experts in problem solving and communication, capable of understanding and responding to customer needs.
Salary and career development of the After-Sales Service Operator
The after-sales service operator is a key position in a company's customer service department, as their role is to guarantee quality and customer satisfaction. They are responsible for managing requests and offering customers a quality service. Their salary depends on a number of factors, including their level of experience and the size of the company they work for. Here's an overview of the gross annual salary of an after-sales service operator in France, depending on experience:
0 to 2 years: between €18,000 and €22,000.
2 to 5 years: between 24,000 and 28,000 euros.
5 to 10 years: between 32,000 and 36,000 euros.
10 to 15 years: between 43,000 and 47,000 euros.
More than 15 years: between €53,000 and €57,000.
If you have a diploma and would like to develop your career as an after-sales service operator, here are some possible careers:
After-sales service manager/operator.
Customer Service Manager.
Customer service analyst.
Customer relations manager.
Service quality manager.
