Job sheet

Teleoperator: job, tasks and salary

Roles and responsibilities of a teleoperator

The role and tasks of a teleoperator are many and varied. Their main task is to handle customer enquiries, complaints and problems by telephone. Here are some of their main responsibilities

Answering incoming calls and providing quality customer service;

Handling customer enquiries and resolving problems;

Responding to customer queries and assistance;

Understanding and resolving customer issues and complaints;

Provide a personalised and professional customer service;

Provide information on products and services;

Understand company procedures and policies;

Update and maintain customer databases;

Collect information from customers;

Offer solutions and alternatives to solve customer problems;

Document all conversations and results;

Provide additional product and service information on request;

Strengthen the relationship between the company and its customers;

Propose innovative and creative solutions to customers;

Maintain a high level of customer satisfaction.

Teleoperators play an important role in the success of companies, as they are the main points of contact with customers. Their main task is to provide excellent customer service and resolve their problems.

Teleoperator salary and career development

The salary of a teleoperator varies greatly depending on experience and training. It's a job that offers varied and interesting career development opportunities, but it doesn't pay much at the start of your career. Here is a list of the gross annual salary in France for a teleoperator, broken down by years of experience:

0 to 2 years: between €17,000 and €22,000

2 to 5 years: between €22,000 and €25,000

5 to 10 years: between €25,000 and €30,000

10 to 15 years: between €30,000 and €35,000

Over 15 years: between €35,000 and €40,000

Teleoperators can progress to a variety of interesting careers. Here are 5 possible career paths:

Account manager

Quality manager

Administrative manager

Trainer

Call analyst.

Advantages and disadvantages of being a teleoperator

Advantages

Possibility of working from home.

Opportunity to work part-time.

A relatively stable and regular salary.

Overtime is often possible for those who want it.

Good professional experience for those who want to work in customer service.

Disadvantages

A highly stressful job, employees are often under pressure to meet customer expectations.

Teleoperators are often exposed to dissatisfied or difficult customers.

Overtime may be required in certain situations.

Pay may be lower than in other positions.

Working hours may not be very flexible.

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