Job sheet

Customer service operator: job, tasks and salary

Roles and duties of the Customer Service Operator

Customer service operators are an essential part of a company's customer service team and are responsible for providing high quality customer care to customers. These employees are responsible for managing inbound and outbound calls, social media and emails, as well as providing information about the company's products and services and resolving customer issues. The main roles and tasks of a Customer Service Operator include:

Providing high-quality customer support and resolving customer complaints and problems.

Answering customers' questions about products and services and providing detailed information about their offers.

Explaining company policies and procedures to customers and helping them to apply them.

Use IT tools and customer relationship management systems to record and track customer enquiries and complaints.

Detecting and reporting customer complaints and problems and updating the customer relationship management system.

Participate in meetings and training on products and services and initiatives to improve customer service.

Offer customers special offers and discounts and keep them informed of new offers.

Advise customers on products and services and the use of them.

Salary and career development of a Customer Service Operator

The salary of a Customer Service Operator depends on their training and level of experience. On average, a Customer Service Operator can expect a gross annual salary of between 17,300 and 24,500 euros. Salaries vary according to years of experience and are as follows:

0 to 2 years: €17,300 to €20,000

2 to 5 years: €20,000 to €23,000

5 to 10 years: €22,500 to €27,000

10 to 15 years: 24,500 to 30,000 euros

Over 15 years: 28,000 to 37,000 euros

Career prospects for a Customer Service Operator include :

Customer relations manager

Customer Service Manager

Sales manager

Customer relations analyst

Customer Quality Manager

These professions offer interesting career prospects and salaries that are generally higher than those of Customer Service Operators.

Advantages and disa

Advantages

Ability to work from home: Customer Service Operators can work from home and manage their own schedules and family life.

Excellent communication skills: Customer Service Operators have exceptional communication skills that enable them to resolve customer problems in record time.

Easy to get into: The job is relatively easy to get and can even be done on a freelance basis.

Ongoing training and development: Customer Service Operators receive ongoing training and professional development opportunities.

Ability to work worldwide: Customer Service Operators can work in any country and in a variety of sectors.

Disadvantages

stress and pressure: Customer Service Operators can find themselves under pressure and stress when they have to solve complex and difficult problems.

No fixed salary: Customer Service Operators may not be paid a fixed salary and their income may fluctuate.

Flexible working hours: Customer Service Operators are often required to work weekends and public holidays, which can disrupt their personal and family lives.

Away from family and friends: Customer Service Operators may have to relocate and distance themselves from family and friends to pursue their careers.

Monotonous work: Customer Service Operators may find the work monotonous and repetitive over time and may find it difficult to stay motivated.

The latest job offers from customer service operator recruiter