About This Role
Our social programs create pathways for communities that are systematically excluded from Singapore’s digital economy. You’ll be directly shaping programs that change lives - from helping at-risk youth build digital careers to creating accessible tech training for persons with disabilities. This role combines the strategic thinking of program design with the hands-on satisfaction of seeing participants succeed.
Role Focus:
Design, coordinate, and deliver high-impact social programs for marginalized communities including disadvantaged youth, at-risk populations, and persons with disabilities.
You’ll ensure these mission-critical programs run smoothly while building meaningful relationships across the social sector.
Core Responsibilities:
Program Design & Delivery (40%)
- Lead end-to-end execution of Social Tech Apprenticeship, ensuring apprentices receive quality mentorship and achieve meaningful project outcomes
- Coordinate GenAI programs for kids, managing curriculum delivery, instructor coordination, and participant engagement
- Design and deliver programs for persons with disabilities, ensuring accessibility and appropriate accommodations throughout
- Develop program timelines, manage logistics, and ensure operational readiness across all social programs
- Adapt program design based on participant feedback and learning outcomes
- Create engaging learning experiences that balance skills development with social impact objectives
Stakeholder & Partner Management (25%)
- Build and maintain relationships with social sector partners, including nonprofits, schools, and community organizations
- Manage funder relationships for social programs, providing regular updates and impact reporting
- Coordinate with client organizations (charities/social enterprises) for Social Tech Apprenticeship placements
- Liaise with institutional partners (ITE, youth organizations, disability service providers) for program collaboration
- Represent Hatch at social sector events and partnership meetings
- Identify and cultivate new partnership opportunities within the social innovation space
Impact Measurement & Reporting (20%)
- Design and implement impact measurement frameworks for social programs
- Collect and analyze program data, participant outcomes, and learning insights
- Prepare impact reports for funders, partners, and internal stakeholders
- Document case studies and participant stories that demonstrate program value
- Track against program KPIs including completion rates, employment outcomes, and participant satisfaction
- Use data insights to continuously improve program effectiveness
Operational Excellence (15%)
- Ensure programs hit enrollment and completion targets
- Manage program budgets, tracking expenses and ensuring cost-effectiveness
- Coordinate with Office Manager on administrative needs, documentation, and compliance
- Maintain program documentation, participant records, and quality assurance standards
- Support grant reporting requirements and funding applications
- Troubleshoot operational challenges and ensure smooth program delivery
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