Roles and tasks of the After-Sales Service Manager
The After-Sales Service Manager is a key position in a company and is responsible for a multitude of important tasks. He or she is responsible for improving customer services, ensuring customer satisfaction and improving service quality. Their main roles and tasks are as follows:
Providing after-sales services and technical support to customers. He/she is responsible for answering customers' questions and resolving their problems professionally and efficiently.
Monitor the quality of the products and services offered. You must ensure that products and services comply with customer standards and requirements.
Implement procedures and processes to improve service quality and reduce delivery times.
Ensuring that equipment and facilities are in good working order. He/she is responsible for regularly checking equipment and maintaining it to improve its performance and lifespan.
Providing information and tools to the team on new technologies and products.
Develop practices and tools to improve quality management and the after-sales service problem-solving process.
Supervise all Aftersales staff and ensure that all team members provide quality customer service.
Manage after-sales service budgets and costs and ensure that they are kept at an optimum level.
The after-sales service manager is a key element in a company's success, and his or her tasks are highly varied and complex. They must provide a quality service to customers and ensure that equipment and installations are in good working order. They must also improve quality management and the problem-solving process, and supervise all department staff.
Salary and career development of an After-Sales Service Manager
The salary of an After-Sales Service Manager is one of the best-paid jobs in the maintenance industry. In France, the gross annual salary varies according to years of experience:
0 to 2 years: between €38,000 and €43,000
2 to 5 years: between €43,000 and €52,000
5 to 10 years: between 52,000 and 65,000 euros
10 to 15 years: between 65,000 and 85,000 euros
More than 15 years: between 85,000 and 110,000 euros
An After-Sales Service Manager can progress in a variety of professions, such as :
Chartered accountant
Financial analyst
Sales manager
Financial services manager
Contract manager
