Entrepreneurship in the territories: is it the right time?
JOB PURPOSE
VietHarvest is seeking an enthusiastic individual to support our food rescue operations in Hanoi, Vietnam. This position ensures efficient management of VietHarvest’s food rescue logistics and warehouse (coming soon) operations while coordinating with donors, drivers, and charity partners with an emphasis on timely service with an attention to detail and food safety and hygiene. The individual will play a vital role in supporting VietHarvest’s mission to reduce food waste and serve the community.
The Project Officer will also support the General Manager with administration of project documents, data collection and management and support with scaling up operations in Hanoi
The successful candidate may also contribute to special projects, fundraising activities, corporate engagement, events, community engagement and marketing and communications as and where required.
JOB BRIEF
Reports to: General Manager
Location: Vietnam, Hanoi
Duration: Full-time
KEY DUTIES & RESPONSIBILITIES
- Develop and maintain relationships with food donors and charity partners
- Management of data collection related to food rescue operations and project documentation and administration
- Oversee the day to day management of our operations in HCMC including warehouse, logistics and operations
- Support the General Manager in scaling up food rescue
- As required, be available for special projects and marketing and communications
Key Responsibility Area 1 – General Operations (60%)
- Coordinate with food donors to coordinate food rescue
- Troubleshoot any issues through timely communication and creative problem solving in coordination with our food donors and charity partners
- Develop and maintain excellent relationships with our logistics partner/drivers to ensure timely, efficient and food safety and hygiene in our operations
- Support the General Manager and co-founders in procuring operational equipment and coordinate with our suppliers and accountant to ensure quality
- Awareness of compliance with relevant HACCP food safety and local food rules and regulations
- Warehouse:
- Oversee inventory handling, storage, and safety protocols to ensure rescued food quality
- Maintain and optimize the warehouse’s operational efficiency, cleanliness, and safety
- Implement and manage inventory tracking and reporting systems
- Monitor warehouse staff (if any) including volunteers, chefs, etc
Key Responsibility Area 2 – Donor and Charity Relationships (20%)
- Develop and maintain relationships with local food donors from management to department leads
- Develop and manage food rescue schedules with donors and drivers. Optimize delivery routes and ensure alignment with operational goals.
- Respond in a timely manner to Food Donor and Charity Partner questions, feedback, and requests for information, troubleshooting logistical issues as needed. Provide personal follow-up ensuring excellent service is given to all.
- Support the Managers in conducting outreach to expand food rescue partnerships with both food donors and charities
- Provide support in onboarding food donors and charities
- Present an image that mirrors that of the values and professionalism of VietHarvest (purposeful, profes- sional, responsive, and passionate)
- Aid and support corporate partnership initiatives when required locally. Support community events and initiatives, representing VietHarvest’s operational mission.
Key Responsibility Area 3 – Data & File Management and Administration (10%)
- Ensure that accurate and timely data on food collection and delivery is collected and stored in collab- oration with our logistics company
- Monitor quality/quantity of food donations and analyse trends, creating reports from and analyzing program data as needed
- Maintain current and accurate updates and data in multiple platforms, including our existing and target donor and charity database
- Ensure adherence to best practice policies, processes and procedures and good governance
- Compliance with other Government regulations
Key Responsibility Area 4 – Communication (10%)
- Support the Marketing and Communication Manager in communication efforts including writing posts on social medias, responding to partnering/donating requests through website/emails/social media
- Attend awareness raising activities when available and required.
At VietHarvest we are a small family and all work together to contribute to ensure we are delivering on our pur- pose to Nourish the underserved Communities. In order to deliver on our purpose:
- There is an expectation that for all major events we, as a family, come together and take on additional responsibilities to deliver a successful event
- We are mindful of delivering the best possible outcomes by maximising contributions and minimising costs wherever possible and we do this by:
- Seeking in-kind work where ever possible, donations of goods the best possible quotes from suppliers and where possible in-kind support for the work that we do
- Direct any potential financial donor relationships to the leaders
- Volunteer out of hours to support our purpose
- Other duties as reasonable required.
